Case study
From limited visibility to commercial control
Independent technology spend governance across a complex multi-site environment
~$130k verified first-year financial recovery
~5,500
employees
20+
operational locations
~$1.1M
annual technology spend under review
27%
reduction in mobile spend
The challenge
As the organisation expanded, its technology environment became increasingly complex. Telecommunications services had accumulated across multiple locations, vendors and contracts over time, making it difficult to maintain a clear view of costs, commercial arrangements and ongoing value.
With a lean internal technology team focused on operational delivery and cyber security, there was limited capacity to continually review invoices, benchmark supplier pricing, manage contract renewals or oversee day-to-day carrier relationships. At the same time, a significant expansion of mobile services increased the operational workload without increasing internal resources.
The organisation needed an independent partner to restore visibility, strengthen commercial oversight and provide confidence that technology spend remained aligned with business requirements.
The approach
Procure IT worked alongside the organisation as an independent extension of its technology and commercial teams, providing ongoing visibility and governance across the telecommunications environment.
The engagement included:
- Independent validation of carrier invoices and contract compliance.
- Identification and recovery of billing discrepancies.
- Commercial review and renegotiation of services that no longer reflected market pricing.
- Review of mobile plans and included features based on actual business usage.
- Management of carrier relationships, service delivery and technology projects.
- Ongoing oversight of contracts, renewals and technology lifecycle activities.
Rather than adding workload to the internal team, the engagement transferred the day-to-day management of telecommunications to a specialist partner while strengthening executive visibility and commercial governance.
The outcomes
The organisation established a more disciplined approach to managing technology spend while delivering measurable commercial improvements.
Results included:
- Approximately $130,000 in verified first-year financial recovery across annual technology spend under review of approximately $1.1 million.
- 13% reduction in annual telecommunications costs through billing recovery and commercial review.
- 27% reduction in mobile expenditure through plan and feature consolidation.
- Telecommunications procurement, implementation and lifecycle management delivered without increasing internal headcount.
- Internal technology teams remained focused on operational priorities while commercial oversight continued under active management.
The impact
The engagement transformed telecommunications from a reactive administrative function into a structured governance process.
Leadership gained clearer visibility over technology spend, supplier relationships and commercial commitments. Internal teams were freed to focus on delivering critical technology outcomes rather than managing invoices, contracts and carrier issues.
Importantly, the value extended beyond the financial recovery alone. The organisation established a repeatable framework for technology spend governance, creating greater confidence in commercial decisions and ensuring technology investments remained aligned to operational needs.
De-identified for confidentiality. Figures rounded.