Privacy Policy

Procure IT Australia (“Procure IT”, “we”, “us”) respects your privacy. This policy explains how we collect, use, disclose and hold personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

The information we collect

• Enquiry details: your name, email address, phone number, organisation, job title, industry and anything you include in your message.
• Chat conversations: the messages you send through the chat on this website, and any contact details you share in them.
• Website activity: the pages you visit, how you arrived (for example a search engine or another website), the links and buttons you click, text you copy, information you enter into forms, time spent on pages, and your device, browser and IP address. This is collected using cookies, browser storage, pixels and similar technologies.
• Information from other sources: our analytics and lead generation providers may match your visit with business contact or company information that they hold or obtain from their data partners.

How we collect it

We collect personal information directly from you when you complete a form, use the chat, call or email us, or meet with us. We collect website activity automatically when you use this website, and we may receive information about you from the service providers described below. You can browse this website without giving us your name, although website activity is still recorded as described in this policy.

Why we collect and use it

• to respond to your enquiry and arrange a Discovery Discussion
• to provide and manage our advisory services
• to understand which organisations are interested in our services and to follow up with relevant information
• to measure and improve our website and marketing
• to meet our legal obligations

Direct marketing

We may contact you about our services where you have made an enquiry or where the law otherwise allows it. You can ask us to stop at any time by using the opt-out in any marketing email or by contacting us.

Who we share it with

We do not sell personal information. We share it with service providers who help us operate this website and our business, including:

• website hosting and analytics providers, such as Vercel and Google Analytics
• our email delivery provider, which sends website enquiries to our team
• our chat and lead generation provider (GTM Clarity) and its data partners, including Delivr and Sovrn, which provide visitor identification and website activity tracking
• our professional advisers, and government or regulatory bodies where the law requires it

Overseas disclosure

Some of these providers store or process information outside Australia, including in the United States and other countries where they operate. We take reasonable steps to ensure they handle personal information in a way that is consistent with the Australian Privacy Principles.

Cookies and tracking

This website and our providers use cookies, browser storage and pixels to run the chat, measure how the website is used and identify visiting organisations. You can block or delete cookies, including third-party cookies, in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on. The website will still work if you do.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep it only for as long as we need it for the purposes above or as the law requires, and then destroy or de-identify it.

Access and correction

You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time, usually within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact us

Privacy Officer, Procure IT Australia
13 Duke St, Ascot QLD 4007
Phone: +61 1300 702 211
Or use our contact form.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page.